Support
We're here to help.
Have a question, billing issue, or trouble with the app? Send us a note and we'll get back to you as soon as we can.
moveon.socialsupport@gmail.comFrequently asked
- How do I cancel my subscription?
- You can cancel anytime in your Apple ID settings: Settings → your name → Subscriptions → Move On → Cancel Subscription. Cancellations take effect at the end of your current billing period.
- How do I restore purchases?
- Tap the ‘Restore Purchases’ button on the Move On paywall. Any active subscription tied to your Apple ID will be reactivated on your device.
- Is my data private?
- Yes. Your journal, letters, and progress are stored on your device - not on our servers. See our Privacy Policy for full details.